Job Description
Experience: 4-5 years
Educational Qualification: Bachelor degree in Computer Science or related field
Salary: 3- 7 LPA
Location: Mumbai
Key Technical Skills: Solarwinds, Video Servers, Video devices, ITIL
Roles & Responsibilities:
- VOIP Support (Cisco)
- Cisco Call Manager, Cisco Unity Connection, Call Routing with MGCP & H323 Protocols
Direct Responsibilities:
- Voice incident troubleshooting and escalation to L3
- BAU support operations in Voice Domain
- Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes
- ITIL and Change Management experience
- Minimum of 4 to 5 years experience covering Voice technologies
- Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC
- Strong knowledge of Video Servers (VCS, Expressway)
- Strong knowledge of Video devices (SX-20, Cisco kit)
- Basic Technical knowledge of Network and Telecom infrastructure.
- Knowledge of Traffic analysis tools: Solarwinds, Netflow, and Wireshark.
- ITIL and Change Management experience
- Contributing Responsibilities
- SOP creation, OPC, other business supporting documentation Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.