Job Description
Location: Delhi
Experience Required:
8+ Years in Account and Relationship Management roles and managing a team of at least 3-4 individuals is a must
B2B Experience is a must
Working with the HR community and experience in wellness/recruitment/travel solutions is good to have the skill
Qualifications – Graduate/MBA with over 8+ years’ experience driving account management relationships
Salary: 10-18L (80 Fixed, 20 Variable)
Job Responsibility:
At 1to1help we define customer success basis follow focus areas.
Build and expand penetration and impact in a portfolio of accounts (Trusted partner)
- As a customer success regional head, you will be the custodian of a portfolio of sponsors (Accounts) and will be responsible to own the P&L, Impact and Retention of sponsors in the Northern region
- Ensure 20-30% growth in revenue within the portfolio
- Ensure 98% Renewal of revenue in the portfolio
- Drive strategic relationships and collaborate with customers in driving utilization of our platform and services basis benchmarks and metrics.
- Become a trusted partner and generate 4.5+ CSAT Scores for the portfolio of accounts
- Create case studies and referral sponsors from your portfolio- which can impact indirect brand and sales
- Penetrate deeper into accounts/sponsors
- Coordinate and collaborate and ensure customer delivery and customer success
Drive automation and process-driven customer delivery
- Manage a team of account managers to drive the KPIs of the region
- Ensure processes are defined and efficiently run where teams are focused on strategic work
- Ensure the teams are trained on becoming consultative and product-oriented and are able to provide high levels of partnership and advise in Emotional Wellbeing for the Sponsors
Leverage data and provide insights and innovation
- Collaborate with various teams to ensure innovative and impactful service delivery
- Create right metrics present impact and deliver outcomes for sponsors
- Leverage data to cross-sell products and innovative ideas for customers
- Provide advisory insights and program manage emotional wellbeing for the sponsors
- Be the driver of creating Psychologically Safe and Emotionally strong organizations
Be a champion of change and transformation
- Be a quick learner
- Good communication and listening skills
- Ability to immerse in product and the domain
- Ability to be active and outcome-oriented
- Creating high-performance teams