Job Description
Location: Noida
Qualification: Bachelor's
Salary: 12-15 lacs
Top Skills Required:
SolarWinds, Jira, Cloud Flare, Azure with 6-10 years of experience.
Core Deliverables:
- Help improve process and procedure of runbooks
- Interact with the client on any technical issue
- Train subordinates to perform their task effectively
- Hands-on in handling tools like SolarWinds, Jira, cloud flare, and so on Network monitoring, Server monitoring
- Have worked on operationalizing monitoring tools
- Help team with any technical issue
- Good communication skills
- hands-on with API and service integration with the monitoring tool
- able to update runbooks as per updated process and reduce false positive alerts
- Ensure resolve escalated issues
- Maintain SLA and escalation path and support teams
- Improve BCP process for monitoring endpoints, applications, and websites