Location: Pune, Bangalore
Salary: 21000-22000 Per month
Experience Range: 0-1Yrs
Notice Period: Immediate to 30days
- Excellent communication skills (Global)
- We can look at freshers also with any graduation. We are open to taking Diploma holders as well with a few years of experience.
L0: CMD, Event Monitoring
- Is responsible to log and dispatch cases, provide status updates and routing cases
- Appropriately to the right queue as per the defined SLA.
- Handling of misrouted calls and cases
- Handling CE assist calls and routing the calls OR cases to the relevant L1/L2 teams
- Order parts wherever applicable as an exception OR as a part of a customised process
- Handling customer escalations and interacting with level 1 & level 2 teams, trade teams & partners using standard or customized processes, region resource control teams, onsite engineers, partners and logistics teams.
- Event management of cases wherever applicable for all Cases defined with specific priorities and severities
- Escalation management for customers who log cases only through access teams wherever applicable.
- The entry point for all cases and calls is through Voice, email and E-tickets l, for ESSN, IPG, PSG and MV products