Job description
Location- Delhi, Bangalore, Mumbai or Chennai
Experience: 10-12 years
Notice Period- Immediate joiners required ( 30days - if Serving notice max 45days )
Qualification: Graduate
CTC: 18-20 LPA
WFM/Onsite/Hybrid : Hybrid
Job Description Responsibility
Financial
Meet team revenue goals from the portfolio of accounts
Work with stakeholders to ensure timely billing and collection
Ensure contract renewal
Customer
Work with customer sponsors to drive utilization of platform and services using innovative
campaigns for engagement and customer satisfaction
Ensure reviews, governance and monitoring of service delivery
Build and expand penetration and impact in a portfolio of accounts (Trusted partner)
cross/up sell value added solutions
Build deep connects between 1to1 and customer across senior management in stakeholders
Employee Wellness, HR besides procurement and finance for strategic relationships and
collaboration
Team
CSM team reports engagement, and capability development
Build best practices and knowledge share on launch, awareness, engagement and adoption
Support strategic initiatives where needed
Job Description – Key stakeholders (collaboration)
Internal
Other CSM Team members and leadership
Counselling and Content team
Finance & Accounts
Customer
Sponsor /Sr Sponsors (Buyer) – Employee wellness, HR (Compensation and Benefits), Talent
retention engagement, Recruitment)
C- suite Chief Medical Officer, CHRO
Procurement, Contracts, Finance (on administrative side)
Job Description – Profile
Experience
10 + years of experience in working in and engaging in corporate
Any knowledge and exposure in HR/Employee Engagement (ideal)
Build, nurture and lead a team
Capability
Ability to build and handle middle. senior management relationships
Experience in driving enterprise service delivery
Business growth and impact track record in customer service
Background
Passionate about impacting lives and enhancing engagement at the workplace
Strong People orientation and empathy
Others
- Any qualification/experience in HR/Psychology/ Customer Service (ideal)
- Location (Delhi, Bangalore, Mumbai or Chennai)
- Work from home
- Open to moderate travel
- Reporting – Chief Customer Success Officer